Support Engineer
HRS is looking to add a Support Engineer to our growing team. As a member of the team, you will play an important role in providing support, communicating with and assisting clients with queries and software issues. This is a perfect opportunity for someone looking to gain client-facing exposure and isn’t afraid to take on challenges. Successful candidates must also be a self-starter and be able to assist in all areas of business development. There is a lot of potential for career growth and opportunities for management roles in the future within multiple departments.
Responsibilities:
Patient satisfaction is our most important goal and as a member of the Support Engineering team, you are on the front line with our clients and patients daily. Day-to-day responsibilities include:
- Engaging with clients and patients in order to troubleshoot software and hardware related issues.
- Collaborating with Client Success team to set up customized clinical dashboards for HRS clients.
- Working closely alongside the Product team to conduct quality control testing for tablets and peripheral devices.
- Having the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client success.
- Becoming a subject matter expert on the intricacies of the HRS solution (hardware and software).
- Establishing relationships with HRS partners’ (hospitals, home health agencies, physician groups, etc.) clinical teams as well as patients to ensure the highest level of customer satisfaction.
Desired Skills:
- Outstanding interpersonal written and verbal communication skills
- Must possess a can-do attitude where no task is too big or too small
- Excellent time management
- Excited by uncertainty and enjoys a good challenge
- Willingness to learn
- Someone who can think outside the box when troubleshooting issues
- Problem solving
- Someone who enjoys taking initiative
- A team player who is flexible and can wear many different hats.
- A highly motivated and organized individual who can ensure deadlines are met.
- The ability to empathize with patient and understanding our mission that patients always come first.
HRS has a one-month robust training program for Support Engineers, which includes:
- Familiarizing yourself with HRS knowledge base.
- Getting comfortable using HRS equipment (tablet and peripherals), which will be given to you on your first day.
- Shadowing current support engineers to learn best practices on customer service.
- Mock calls to practice what it will be like to engage with clients and patients.
- By your fourth week, you will be assigned to certain calls in which a member of your team will be there to support you as well as monitor you and provide feedback.
Benefits & Perks:
- Competitive salary commensurate with experience
- Flexible hours and work environment
- Paid vacation
- Medical, dental, vision, disability and life insurance packages to fit your needs
- Flexible spending account for medical, commuter benefits
- 401(k) savings plan
- Unlimited snacks, coffee, and drinks
- Catered team lunches
- Monthly employer sponsored happy hours
- Quarterly team bonding activities
- Company sponsored events
- HRS monthly book club
- A variety of video game tournaments
- Kegerator
- ZogSports Team
- The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!