House Manager/Home Concierge
Position Summary
The Home Concierge serves as a personal household assistant responsible for supporting high-net-worth clients with the seamless day-to-day operations and lifestyle management of their homes in Howard County, MD. This role centers on high-level household coordination, including vendor management, household inventory oversight, scheduling and overseeing deliveries, and ensuring the home operates efficiently and impeccably at all times. Exceptional customer service and client relations are at the heart of this position. The ideal candidate understands that serving discerning clientele demands professionalism, strong interpersonal skills, discretion, and a dedication to anticipating and exceeding client expectations at every turn. Supporting responsibilities include light housekeeping, meal preparation, and errand running as needed.
The ideal candidate is proactive, highly organized, adaptable, and comfortable managing multiple priorities in a luxury residential environment. A bachelor's degree in Business, Business Administration, Hospitality Management, or a related field is preferred.
Key Responsibilities
Household Support
- Perform light cleaning and tidying to maintain household presentation
- Assist with laundry, linen changes, and home organization
- Support with meal preparation and kitchen upkeep
- Maintain organization of closets, storage areas, and household systems
Concierge & Personal Assistance Services
- Run errands, including grocery shopping, dry cleaning pickup/drop-off, returns, and other household-related tasks
- Accept and organize deliveries and packages
- Coordinate appointments and schedules for home service providers and maintenance vendors
- Assist with household inventory management and restocking supplies
- Monitor household needs and proactively identify service opportunities
Household Coordination
- Communicate with homeowners regarding schedules, preferences, and household updates
- Help oversee service appointments and vendor visits
- Track recurring household maintenance needs
- Maintain organized records of household preferences and routines
Client Experience & Professionalism
- Deliver exceptional customer service and personalized support
- Maintain strict confidentiality and professionalism within clients’ homes
- Build positive, trustworthy relationships with clients
- Follow company procedures, safety guidelines, and service standards
Required Qualifications
- Previous experience in household management, personal assistant work, concierge services, hospitality, nannying, executive support, or related fields preferred
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to work independently and proactively
- Valid driver’s license and reliable transportation required
- Comfortable using smartphones/apps for scheduling and communication
- Ability to lift up to 30–40 pounds and perform light physical tasks
- Ability to pass background screening and reference checks
Preferred Qualifications
- Bachelor's degree in business, business administration, hospitality management, or a related field
- Experience working in luxury residential or high-net-worth households
- Experience coordinating vendors or household operations
- Meal prep or basic culinary experience
- Knowledge of household organization systems
Core Competencies
- Organization & Planning
- Initiative & Problem Solving
- Professionalism & Discretion
- Adaptability
- Customer Service
- Communication
- Time Management
Work Environment
- Residential homes and private properties
- Combination of household tasks, driving, errands, and administrative coordination
- Schedule flexibility may be required, including occasional evenings or weekends
Compensation & Benefits
- Competitive salary
- Mileage reimbursement for errands and travel (if applicable)
- Training and growth opportunities