Operations Assistant

Position: Operations Assistant

Company: AirOne Hospitality, 

Short Term Rental Property Management Company

Location: Phoenix East Valley, AZ (Chandler, Gilbert, Mesa, Scottsdale, Tempe, Queen Creek areas)

Compensation: Salaried | Part-Time with Growth Potential

Schedule: Flexible. Various hours worked at home and others at properties

Starting salary range: $28,000 - $36,000 commensurate with experience, ability and ingenuity

 About Us

AirOne Hospitality is a growing vacation rental management company serving the Phoenix East Valley area. We are passionate about delivering outstanding guest experiences and maintaining our properties to the highest standards. We are looking for a reliable, detail oriented, hospitality-minded individual with great integrity to join our small team. This part-time role is ideal for someone who thrives in a fast-moving, hospitality-driven environment and can handle everything from guest communications to coordinating maintenance vendors — often simultaneously.

While the schedule is flexible day-to-day, you must be comfortable with periodic on-call availability, including evenings and weekends, to address time-sensitive guest or property needs. In return, we offer a supportive team environment, genuine schedule flexibility, and a path toward full-time employment as our portfolio grows.
 

About the Role

As an Operations Assistant, you will be a key part of our day-to-day operations — helping ensure our properties are guest-ready, our guests feel welcome and are taken care of, and our business runs smoothly. This is a part-time salaried position with a flexible schedule, location flexibility and real potential to grow into a full-time role for the right candidate.

⚡ On-Call Expectations — Please Read

This role includes rotating on-call periods during which you may need to respond to urgent guest issues or property emergencies outside of standard hours. On-call duties are scheduled in advance and are not every day — but when you're on, we need someone who can respond promptly and stay calm under pressure. This is a core part of the role, not an occasional exception.
 

What You’ll Do

• Conduct property inspections and walkthroughs to ensure homes meet our quality standards

• Occasionally coordinate and oversee turnovers between guest stays (cleaning, restocking, staging, maintenance)

• Respond to guest needs and resolve issues with professionalism and warmth

• Perform light maintenance tasks and identify issues that need vendor attention

• Communicate with guests, vendors, and team members in a timely and professional manner

• Assist with supply runs, restocking, and property errands throughout the East Valley

• Learn and use property management software and tech tools (training provided)

• Support the growth of the business as we expand our property portfolio

What We’re Looking For

• Hospitality mindset — You genuinely enjoy helping people and take pride in a job well done

• Integrity — You are honest, dependable, and do the right thing even when no one is watching

• Strong communication skills — Clear, professional, and friendly in all interactions

• Tech adaptability — Comfortable learning new apps, platforms, and tools

• Self-starter — Able to manage your time, prioritize tasks, and work independently. Can handle ambiguity and shifting priorities

• Attention to detail — You notice what others miss and hold yourself to a high standard

• Physical ability — Must be able to lift up to 40 lbs, climb 8-ft ladders, and be on your feet for extended periods

• Valid AZ driver’s license and reliable personal vehicle — Local travel throughout the East Valley is required (mileage reimbursement provided)

• Reliable Smart Phone with storage space to accept new apps and take large numbers of photos

• Must be local to the Phoenix east valley area. Travel will be required to any of our properties, sometimes on very short notice.

Preferred (Not Required)

• Experience in hospitality, hotel, operations or customer service

• Familiarity with platforms such as Airbnb, VRBO, or similar

• Basic home maintenance knowledge (knowing when to DIY vs. call a pro)

• Ability to use a drill and hammer, and assemble basic items

• Bilingual (English/Spanish) a plus

What We Offer

• Salaried compensation with a flexible schedule

• Mileage reimbursement

• A supportive, team-oriented work environment

• Real growth potential — This role is designed to expand into a full-time position as you gain experience and demonstrate your capabilities

• The opportunity to be part of a growing local business 

To Apply

Please send your resume, references, and a cover letter about yourself and why you’d be a great fit for this position to host@AirOneHospitality.com. We’d love to hear about any experience you have running a home, working in hospitality, or providing exceptional customer service — even if it’s informal!

AirOne Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Website: www.AirOneHospitality.com 

Email: host@AirOneHospitality.com